Quality Assurance and Education
Quality Assurance (QA) + Education Strategy
Quality Assurance and Education focus on providing a consistently high-quality guest experience across all aspects of hospitality operations. This involves establishing and implementing standards and procedures and regularly evaluating and inspecting guest rooms, public areas, food and beverage outlets, and other facilities to ensure they meet established standards. Training and coaching staff on quality standards, customer service skills, and effective complaint resolution are also essential. The collection and analysis of customer feedback and data can provide valuable insights into areas for improvement, allowing for continuous refinement of the Quality Assurance and Education strategy.
QA + Education Tactics/Goals
Staying informed of industry trends, regulations, and standards is critical to ensure compliance and maintain a competitive edge. Implementing a proactive, data-driven approach, Quality Assurance, and Education can help drive guest satisfaction, loyalty, and repeat business. From the development to the execution and evaluation of quality assurance initiatives, we work closely with our clients to ensure a successful outcome. Our focus on continuous improvement and our commitment to staying up-to-date with industry trends and best practices allow us to provide customized solutions tailored to each client’s unique needs.
Video Marketing Strategy
Recognizing the need to engage with Millennial and Gen Z service workers, we have developed a training program that captures their attention through an imaginative presentation. Our team of experts has distilled years of experience and intuition to create a training program that elevates the art of customer training and staff retention in the hospitality industry. Using the latest video marketing techniques, we deliver engaging, high-quality content that communicates our quality assurance message to a new generation of hospitality workers while assisting the marketing department with quality content. The result is a comprehensive training program that captures the attention of younger workers and provides valuable insights and best practices for improving guest experiences.
- Monthly Reporting
- Set and Enforce Quality Standards
- Regular Inspections and Evaluations
- Staff Training and Coaching
- Customer Feedback Analysis
- Research Industry Trends and Regulations
- Continuously Improve the QA Strategy
- Monitor Customer Satisfaction
- Communicate with Stakeholders
Connecting employees with guests, and clients with municipalities. Working with restaurant and hotels for over thirty years has shown us what investors look for and how to deliver it. We think like owners because we are owners.